Terms of service

How these terms apply

• These general conditions apply to this site and to doing business with us. Each engagement is additionally covered by a signed service agreement, which sets its scope, price, service levels and notice periods.
• Where these conditions and a signed service agreement differ, the service agreement prevails.
• We may update these conditions; the version that applies is the one published here. A change does not alter an agreement already signed.

Quotes and fees

• We agree the price before we start, fixed-cost or time-and-materials. If work falls outside the agreed scope, we say so and requote before doing it.
• Fees can be paid in GBP (Pounds Sterling), EUR (Euros), USD (United States Dollars) or JPY (Japanese Yen). Tell us your preferred currency before we issue the invoice.
• Payment by bank transfer, or by card through our payment provider. Payment terms are set in your service agreement or on the invoice. Instalments and payment after delivery are available on request — ask before signing.

Service levels

• Availability and response-time commitments are set in the service agreement for each engagement, and are what its price reflects.
• For systems we host and manage on your behalf, contracted uptime goes up to 99.99%.

Confidentiality and intellectual property

• We will sign a confidentiality agreement before you share anything, if you prefer.
• What we build for you is yours: source code, configuration and documentation. Our own tools and platforms, which existed before the engagement, remain ours; your agreement sets out what you are licensed to use.
• The full confidentiality and intellectual property clauses are in the service agreement.

Termination

• Notice periods depend on the type of service and are set in your service agreement. Send any termination request in writing to support@allegiancetek.com.
• When an engagement ends we return your data in a usable format and withdraw our access to your systems.

Personal data

• For this site, see our privacy policy and cookie policy. You can change your choice at any time through “Cookie settings” in the footer.
• Where we process personal data on your behalf as part of an engagement, the data processing terms the GDPR requires are in the service agreement.

Governing law

• These conditions are governed by the law of England and Wales, whose courts have jurisdiction. A service agreement may choose a different law or forum for that engagement, in which case the agreement applies.

Legal notice

• Site publisher: AllegianceTek Ltd, a private limited company registered in England and Wales under company number 14108026.
• Registered office: Vulcan House, Vulcan Street, Brighouse, HD6 1LT, United Kingdom.
• Contact: info@allegiancetek.com · +44 20 4577 1508.